Frequently Asked Questions
What is Modern Mercantile?
Modern Mercantile is an online store offering a carefully selected range of useful, practical, and stylish products for everyday life.
How long does it take to process my order?
Orders are usually processed within 1–3 business days. Once your order has been confirmed, we begin preparing it for shipment.
How long does shipping take?
Delivery typically takes 5–15 business days, depending on your location. Delivery times may vary due to holidays, busy periods, customs, weather, or carrier delays.
How can I track my order?
Once your order has shipped, you will receive tracking information so you can follow your package. If you have not received your tracking information, please contact our customer support team.
Will my order arrive in one package?
Not necessarily. Some orders may be shipped from different locations, so multiple items may arrive in separate packages and at different times. Separate tracking information may be provided for each shipment.
Do you offer free shipping?
Yes. We offer free shipping on most orders. If shipping charges apply, the applicable cost will be clearly displayed at checkout.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible. We cannot guarantee changes or cancellations once an order has been processed or shipped.
What is your return policy?
We offer a 30-day return policy. Items must generally be unused, unworn, in their original condition and packaging, with tags where applicable. Please review our Return Policy for complete details.
What if I receive a damaged or incorrect item?
Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, contact us as soon as possible so we can review the issue and help resolve it.
How do I contact Modern Mercantile?
You can contact our customer support team at nayakonan05@gmail.com. We aim to respond to inquiries within 1–2 business days.
What payment methods do you accept?
Available payment methods are displayed securely at checkout. Payment options may vary depending on your location and the payment services available to you.
Are the products shown on the website exactly as pictured?
We make every effort to display products and their details accurately. However, slight differences in color, appearance, packaging, or specifications may occur due to screen settings or product updates.
What should I do if I entered the wrong shipping address?
Please contact us as soon as possible if you notice an incorrect shipping address. We cannot guarantee that an address can be changed once an order has been processed or shipped.